Watercooler Chats, With Grant from 2B Connected

Ever wondered what it really takes to become an expert? Malcolm Gladwell says it’s 10,000 hours, but we think it’s more about the small, overlooked moments that fill those hours.

In our latest series, Watercooler Chats, we peel back the curtain on office life with people who spend their days making the world a little more interesting. No fluff, just the real stories behind the titles.

Queue upbeat jazz, royalty-free, hold music.

Meet Grant, the CEO of 2B Connected, a call centre based in Ōtautahi, New Zealand, not anywhere fancy like overseas.

Since its inception in 2018, 2B Connected has become New Zealand’s undisputed champ of outsourced contact centers. Grant, who you may spot zooming around the office on his trusty scooter, brings years of international customer service experience and a deep commitment to family values to every part of the 2B Connected identity.

You'll most likely find Grant head-deep in a never-ending spreadsheet or navigating his way through many, many meetings—at least, that’s what his family believes. In reality, he might just be checking emails... or, you know, answering a phone call on an exercise machine.

We asked Grant some questions so you can get to know him better.